Refund policy
ERA DESIGNS Refund & Exchange Policy
Effective Date: October 10, 2026
Contact Email: eradesignsllc@gmail.com
Phone: (657) 402-0586
Return Address:
ERA DESIGNS
1300 E Orangethorpe Ave
Fullerton, CA 92831
United States
Return Eligibility
ERA DESIGNS accepts return requests within 30 days of delivery for products that arrive defective, damaged, or incorrect.
To qualify for a return, items must be unused, in their original packaging whenever possible, and accompanied by proof of purchase. Products damaged during delivery should be reported with photographs of the item and packaging.
We do not accept returns for:
- Change of mind or buyer's remorse.
- Incorrect items ordered by the customer.
- Products damaged through misuse, improper installation, or unauthorized modification.
- Items showing signs of use or installation, unless the issue is a verified product defect.
- Gift cards or final-sale merchandise, except where required by law.
A 25% restocking fee may apply to eligible non-defective returns approved as an exception. No restocking fee applies to verified defective, damaged, or incorrect items.
Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.
Exchange Policy
We offer exchanges for defective, damaged, or incorrect products, subject to availability. To request an exchange, email eradesignsllc@gmail.com with your order number, a description of the issue, and supporting photographs.
If the same product is unavailable, we will discuss an appropriate replacement or refund.
Return Process
- Contact us: Email eradesignsllc@gmail.com within 30 days of delivery with your order number and details of the issue.
- Receive authorization: Our team will review your request and provide return instructions if approved.
- Ship the item: Send your approved return to the address provided in your authorization instructions.
- Inspection: Once received, we will inspect the returned product and notify you of the refund or exchange decision.
Do not send merchandise back without prior authorization. Unauthorized returns may not be accepted.
Return Shipping Costs
- ERA DESIGNS will cover reasonable authorized return shipping costs for verified defective, damaged, or incorrect items.
- Customers are responsible for return shipping costs on other returns approved as exceptions.
- Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Refund Processing
Once an eligible return is received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5–7 business days after approval. Additional processing time may be required by your bank or payment provider.
Any applicable and previously disclosed restocking fee will be deducted from the refund amount.
Late or Missing Refunds
If your approved refund has not appeared after 10 business days:
- Check your bank account or original payment method.
- Contact your credit card issuer or bank to confirm processing status.
- Email eradesignsllc@gmail.com with your order number for assistance.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs of the product, packaging, and shipping label. We will review the issue and provide instructions for an appropriate resolution.
Shipping Recommendations
For authorized customer-arranged returns, we recommend using a trackable shipping service and retaining proof of shipment. Shipping insurance is recommended for higher-value merchandise. Customers are responsible for return packages until received by ERA DESIGNS, except where we provide the return shipping label or applicable law requires otherwise.
Contact Information
For questions about returns, exchanges, or refunds, contact:
ERA DESIGNS
1300 E Orangethorpe Ave
Fullerton, CA 92831
United States
Email: eradesignsllc@gmail.com
Phone: (657) 402-0586
Website: https://eradsgns.com/