Shipping policy
ERA DESIGNS Shipping Policy
Effective Date: October 12, 2026
Contact Email: eradesignsllc@gmail.com
Phone: (657) 402-0586
Business Address:
ERA DESIGNS
1300 E Orangethorpe Ave
Fullerton, CA 92831
United States
General Shipping Information
ERA DESIGNS ships orders throughout the United States using trusted shipping carriers, which may include UPS, FedEx, USPS, and DHL.
Shipping methods, rates, and available delivery options are displayed at checkout. Shipping costs are calculated based on the selected delivery method, destination, and applicable product characteristics.
Orders are processed during regular business days, excluding weekends and recognized holidays. Processing and delivery times may vary depending on product availability, order volume, and carrier operations.
Please inspect your shipment upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, at eradesignsllc@gmail.com.
Include your order number, photographs of the product, and photographs of the packaging so we can assist with resolving the issue. Reporting an issue after 7 days does not automatically eliminate any rights available under our Refund Policy or applicable law.
Shipping Regions
We currently offer shipping within the United States.
For international shipping inquiries, please contact us before placing an order to determine whether shipping arrangements are available.
Available destinations and shipping methods are confirmed during checkout.
Order Processing and Handling Times
Orders are typically processed within 1–5 business days after payment confirmation, depending on product availability and order requirements.
- In-stock products: Typically processed within 1–2 business days.
- Products requiring additional preparation: Typically processed within 3–5 business days.
- Backordered or special-order products: Processing times may vary. Customers will be notified of significant delays or updated availability information.
Processing time refers to the period required to prepare an order for shipment and does not include carrier transit time.
Estimated Delivery Times
Once an order has shipped, estimated domestic delivery times are generally 2–5 business days, depending on the shipping carrier, service selected, and destination.
Estimated delivery timeframes are not guaranteed unless an explicitly guaranteed shipping service is purchased.
Delivery may be affected by weather conditions, carrier delays, holidays, incorrect address information, or other circumstances beyond our reasonable control.
Any applicable shipping estimates provided at checkout or in your order confirmation should be reviewed before completing your purchase.
Shipping Costs
Shipping costs are displayed during checkout before an order is submitted.
Rates may vary depending on package dimensions, weight, destination, and selected delivery service.
Any promotional or complimentary shipping offers will be clearly indicated on eligible products or during checkout.
Additional shipping charges will not be applied to an existing order without customer authorization.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and, when available, a link to monitor the shipment's delivery status.
Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.
Damaged, Defective, or Incorrect Shipments
If your shipment arrives damaged, defective, or contains an incorrect item, please follow these steps:
- Inspect the package and retain the original packaging and shipping materials.
- Take photographs of any visible damage, the product, and the shipping label.
- Contact eradesignsllc@gmail.com, preferably within 7 days of delivery, with your order number and supporting photographs.
- Our team will review the issue and provide instructions regarding a replacement, return, or refund, as appropriate.
For verified defective, damaged, or incorrect products, ERA DESIGNS will cover reasonable authorized return shipping costs in accordance with our Refund & Exchange Policy.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
If you discover an error in your shipping address, please contact us as soon as possible. We will attempt to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer's responsibility, where permitted by law.
Delayed or Lost Shipments
If your shipment is delayed or tracking information has not updated for an extended period, please contact us for assistance.
We will work with the shipping carrier to investigate reported delivery issues and determine an appropriate resolution.
Carrier delivery scans do not automatically resolve claims involving missing merchandise. Each report will be reviewed based on available tracking information and relevant circumstances.
Returns and Restocking Fees
All returns must follow our published Refund & Exchange Policy.
Eligible non-defective returns approved as exceptions may be subject to a 25% restocking fee, where disclosed and permitted by law.
No restocking fee applies to verified defective, damaged, or incorrect items.
Customers should contact ERA DESIGNS for return authorization before shipping merchandise back.
Contact Information
For questions about shipping, order processing, delivery, or tracking, please contact:
ERA DESIGNS
1300 E Orangethorpe Ave
Fullerton, CA 92831
United States
Email: eradesignsllc@gmail.com
Phone: (657) 402-0586
Website: https://eradsgns.com/